Why is my online order stuck at 'pending'?

Q: My online order I placed yesterday still says pending – why?

A: Please speak to us. We are aware of a glitch where sometimes your order still appears as 'pending' status online even after we have despatched your order or you have received it. Our tech guys are working on this and hope to have it sorted soon. In the meantime, if you have any questions please call us on 01793 716300.